Frequently Asked Questions

Our extensive FAQs are here to answer any questions you might have about Advanced Lifecare. Here you'll find information about products and payment, shipping, accounts and much more.

  • Showroom

  • Yes, and we welcome your visit! Our showroom is set up to be suitable for healthcare professionals as well as the end user. We are open between 8am and 5pm weekdays, excluding public holidays.

  • 355 Wellington Street, South Launceston. Head south along Wellington Street towards Kings Meadows. We are located just past the Westbury Road intersection on the corner of Cridge and Wellington Streets. The entrance to the showroom is on the street corner –we also have free and accessible parking right outside the front door!

  • Yes.

  • Yes, on Cridge Street

  • Yes. We pride ourselves in having knowledgeable staff who will honestly and ethically help you make the best selection for your circumstances. We are product consultants, meaning we will ask questions to determine the most suitable equipment for you or your clients to stay mobile, independent and safe. 

  • Trials & Loans

  • Yes, but our first suggestion here is for you to visit our showroom to test our equipment in-house. If you have an account with us (and a more comprehensive trial is required), we have a large range of equipment available for trial in your own environment. 

  • Our standard trial period is one week. We’ve found that in most instances, this is long enough to properly gauge the suitability of the product. 

  • Contact us to arrange the works to be completed. We understand that many of our valued clients are dependent on their equipment, so where possible and practical, you may be eligible for loan equipment for essential items such as ceiling hoists and other powered transfer aids, beds and pressure care mattresses. 

  • Hire

  • One week.

  • We like to keep things as simple as possible for our clients. Our standard equipment has a flat weekly rate, other larger or more bulky items have a daily rate. A fee will also apply if you’re unable to deliver or collect the item yourself. 

  • Yes of course! Our hire to buy policy means you may hire equipment for as long as you wish. Upon decision to purchase, we refund half the hire fees paid, up to the value of half of the purchase price of the equipment.

  • Yes, there is. Please contact us for pricing and availability of the items you require and we’d be happy to talk you through the process.

  • Delivery

  • Yes. We work closely with couriers who travel to all parts of the state, including the main outlying islands.

  • Yes, we sure can! Where you are located in Australia, we are more than able to assist you in finding the right solution to your needs. Some items can be shipped directly to you, whereas others may need the assistance of a local supplier - all of which we can help you with. 

  • If you are located in Tasmania, the following generally applies: 

    • Where goods are in stock, you can expect delivery within 1-2 business days. 
    • If goods are not in stock, you can expect delivery within 2-3 weeks. 
    • If goods are made to order or custom, you can expect delivery within 7-9 weeks. 
    • For more remote areas and larger items, please allow an extra 2-3 days just in case. 

    For more remote areas, interstate locations, and larger items, please allow an extra 2-3 days. 

    Obviously if your need is urgent, we have capacity to expedite your order. Just let us know if this is a requirement.

  • For most small items, we have a state-wide flat rate of $10 +GST. From there, it varies depending on factors such as size, sensitivity, urgency and location. Where possible, we deliver larger items such as beds ourselves, to ensure correct installation and placement in your environment. In most cases, we’ll do everything we can to make sure these are set up upon delivery.

    For interstate customers, we have great rates with several national carriers. For peace of mind however, we include a freight quote on our initial proposal to you. 

  • Your Account with Us

  • No, we welcome all customers and our aim is to make it as simple as possible to purchase from us. If you are part of a business or other organisation, it may be worth setting up a credit account. Benefits of a credit account include monthly statements and 14-day payment terms, as well as access to the full range of our service offerings. 

  • Please contact us for a credit account application form. Once completed and returned to us, we will process your application and advise of approval within 2 business days.